FAQs

UK Standard delivery is £3.95 on orders below £40 and free on orders of £40 or more. UK Express delivery is £5.95.

Orders are usually processed and dispatched within 1–2 working days. UK Standard delivery usually arrives within 2–4 working days after dispatch. Express is a faster service and the estimated delivery window is shown at checkout.

All our orders are shipped using Royal Mail or DPD tracked services.

Orders are packed securely in purpose-made vinyl mailers with suitable protection. Non-sealed records will be shipped outside the outer sleeve to reduce the risk of seam splits and housed in rice paper sleeves. Sealed records remain sealed.

UK consumers normally have 14 days from delivery to tell us they wish to cancel, followed by a further 14 days to return the goods. We offer free UK returns. Faulty, damaged or materially misdescribed goods are covered by your statutory rights. See our Refund & Returns Policy for full details.

Email info@impalarecords.co.uk or use our contact form with your order number and a description of the issue. Photographs are helpful for damage in transit.

We grade sleeve and vinyl separately using recognised collector grading terminology. We aim to grade conservatively and describe significant marks, wear and playback issues clearly. See our Grading Guide for full definitions.

Yes. All non-sealed records are cleaned in our Degritter before shipping. Sealed records remain sealed.

Vintage sleeves can show age-related wear. Significant imperfections are described in the listing and shown in the photographs where possible, so please review both before ordering.